Refund & Returns Policy

Effective Date: December 10, 2024

At RegiTechApp, your satisfaction is our priority. We aim to make your shopping experience seamless and enjoyable. If you are not completely satisfied with your purchase, this Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds.

1. Eligibility for Returns

1.1. Products can be returned within 30 days from the date of delivery.
1.2. To be eligible for a return, the product must:

  • Be unused and in the same condition as received.
  • Include all original packaging, accessories, and documentation.
  • Have proof of purchase (receipt or order confirmation).

1.3. Certain items are non-returnable, including:

  • Downloadable software or digital products.
  • Gift cards.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

2. Return Process

2.1. To initiate a return, follow these steps:

  1. Contact our Customer Support team at fmakeunch@gmail.com with your order number and details about the product you wish to return.
  2. Our team will review your request and provide a Return Authorization (RA) number if the return is approved.
  3. Pack the product securely in its original packaging and include the RA number and proof of purchase inside the package.
  4. Ship the package to the return address provided by our Customer Support team.

2.2. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item received).

3. Refunds

3.1. Refunds are issued to the original payment method used during purchase.
3.2. Once your return is received and inspected, we will notify you of the refund approval status.
3.3. Approved refunds are processed within 7-10 business days of receiving the returned item.

3.4. Partial Refunds: In certain circumstances, partial refunds may be granted, such as:

  • Items returned with missing accessories or damaged packaging.
  • Products showing signs of use but otherwise in acceptable condition.

4. Exchanges

4.1. We replace defective or damaged items free of charge.
4.2. If you need to exchange an item, contact us at fmakeunch@gmail.com to arrange the exchange process.

5. Defective or Damaged Products

5.1. If your item arrives defective or damaged, notify us within 7 days of delivery.
5.2. Provide photos or videos of the damage or defect, along with your order number, to fmakeunch@gmail.com.
5.3. Depending on the situation, we may offer:

  • A full refund.
  • A replacement item at no additional cost.
  • A repair solution where applicable.

6. Fees and Costs

6.1. Return Shipping Costs: Customers are responsible for return shipping fees unless:

  • The return is due to our error (e.g., defective or incorrect product).
    6.2. Restocking Fees: A restocking fee of 10% may apply for opened or used items.

7. Exceptions

7.1. Products damaged due to misuse, improper handling, or unauthorized modifications are not eligible for return or refund.
7.2. Refunds or exchanges will not be granted for lost items resulting from incorrect shipping information provided by the customer.

8. Contact Information

For any questions or assistance with returns and refunds, contact us:

9. Updates to This Policy

We reserve the right to update this Refunds and Returns Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.